Terms & Conditions
Please read these terms carefully before booking our cleaning services. By contacting W&A Carpet Cleaners, you agree to these terms and conditions.
These Terms and Conditions (“Terms”) govern your use of W&A Carpet Cleaners’ services. By contacting us for a quote or booking our services, you agree to be bound by these Terms.
W&A Carpet Cleaners (“we”, “us”, or “our”) provides professional cleaning services including carpet cleaning, oven cleaning, sofa cleaning, tile cleaning, and pet stain removal across Limerick, Clare, and Tipperary.
1. Service Agreement
By contacting W&A Carpet Cleaners and accepting our quote, you enter into a service agreement with us. This agreement includes:
- Agreement to the quoted price for specified services
- Acceptance of our service terms and conditions
- Provision of accurate property information
- Consent for our technicians to access your property
- Agreement to our payment terms
2. Pricing and Quotes
Our pricing is determined based on several factors:
- Free Quotes: All quotes are provided free of charge with no obligation
- Quote Validity: Quotes are valid for 30 days from the date provided
- Price Changes: Quotes may change if service requirements differ from initial assessment
- Additional Charges: Extra charges may apply for heavily soiled areas, difficult stains, or additional services requested on-site
- Travel Charges: No travel charges within our standard service areas (see section 3)
Important Note
Final pricing is confirmed on-site before service begins. We will notify you of any price changes before proceeding with work.
3. Service Areas
We provide services in the following areas:
Services outside these areas may be available with additional travel charges. Please contact us to discuss.
4. Booking, Cancellation & Rescheduling
Booking Confirmation
Bookings are confirmed once we agree on a date, time, and price. We may require a verbal confirmation via phone or written confirmation via email/text.
Cancellation Policy:
- 24+ Hours Notice: No cancellation fee
- Less than 24 Hours: 50% of quoted service charge
- Same Day/No Show: 100% of quoted service charge
Rescheduling:
- Free rescheduling with 24+ hours notice
- Same-day rescheduling may incur a €25 administration fee
- Multiple reschedules may require a new quote
5. Service Times & Access
To ensure smooth service delivery:
- We operate Monday to Saturday, 8am-6pm (see business hours below)
- We provide time windows (e.g., “morning” or “afternoon”) rather than exact times
- Someone must be present to grant access to the property
- If we cannot access the property after 15 minutes of arrival, it may be treated as a cancellation
- Please ensure parking is available near your property
- Clear the area to be cleaned before our arrival
Business Hours
Monday-Friday: 8:00 AM – 6:00 PM | Saturday: 9:00 AM – 4:00 PM | Sunday: Closed
6. Payment Terms
Accepted Payment Methods:
Payment Terms:
- Payment is due upon completion of service
- We accept cash, bank transfer, or Revolut
- We do not accept credit cards or cheques
- Receipts are provided upon request
- For commercial clients, payment terms may be extended to 7 days
Late Payments
Late payments may incur a €25 administration fee. Accounts 30+ days overdue may be referred to a collections agency.
7. Liability & Guarantees
Our Guarantee:
- We guarantee professional workmanship and quality cleaning
- If you’re not satisfied, contact us within 24 hours for a re-clean
- Re-cleans are free if the original service was inadequate
- Guarantee does not cover stains that cannot be removed due to age, type, or previous treatments
Liability Limitations:
- We carry public liability insurance up to €2,000,000
- We are not liable for pre-existing damage or wear and tear
- We are not liable for items not disclosed before service
- Liability is limited to the value of the service provided
- We recommend removing valuables before our arrival
Customer Responsibilities
Please inform us of: 1) Any pre-existing damage, 2) Delicate or valuable items, 3) Any special cleaning requirements, 4) Pets that may be present during service.
8. Special Considerations
Carpet & Upholstery Cleaning:
- Carpets may take 4-12 hours to dry completely
- We recommend keeping foot traffic to a minimum during drying
- Some stains may not be completely removable
- Color loss or shrinkage is possible with older/delicate materials
Oven Cleaning:
- Ovens cannot be used for 6-8 hours after cleaning
- Some discoloration may occur with very old ovens
- Self-cleaning functions should not be used immediately after our service
Pet Stain Removal:
- We cannot guarantee complete odor removal if urine has penetrated deep into subfloors or underlay.
9. Weather & External Factors
We may need to reschedule services due to:
- Extreme weather conditions (snow, ice, flooding)
- Equipment failure or vehicle breakdown
- Staff illness or emergencies
- Unforeseen circumstances beyond our control
In such cases, we will contact you as soon as possible to reschedule at no additional cost.
10. Agreement & Amendments
These Terms constitute the entire agreement between you and W&A Carpet Cleaners.
- We may update these Terms at any time
- Continued use of our services constitutes acceptance of updated Terms
- These Terms are governed by Irish law
- Any disputes will be resolved through mediation or Irish courts
- If any part of these Terms is invalid, the remainder remains in effect
Questions About Our Terms?
If you have any questions about these Terms and Conditions, please contact us:
We recommend keeping a copy of these Terms for your records.
By contacting W&A Carpet Cleaners for a quote or service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
W&A Carpet Cleaners | Family-run since 2009 | Serving Limerick, Clare & Tipperary